PRIVACY POLICY & TERMS AND CONDITIONS
PRIVACY POLICY
Kununurra Neighbourhood House (KNH) recognises and respects our service users and providers rights to privacy, dignity and confidentiality in all aspects of their life. KNH will promote tolerance and respect for each service user and provider’s personal needs and circumstances. These obligations relate not just to the legal requirements for privacy, but more fundamentally to the values demonstrated by KNH in interacting and communicating with service users and members.
Our obligations under the Privacy Act
Compliance with Australian Privacy Law including Privacy Act which sets out 13 Australian Privacy Principles (APPs) which regulate how we collect, hold, use and disclose your personal information, and how you may access and correct personal information we hold about you. We are legally bound by the APPs.
Collection of your personal & sensitive information
KNH does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the registration process for membership, program registrations and attendances.
Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties.
Further, notwithstanding any opt out of promotional information by the user, we reserve the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected.
We do reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and to inform funding bodies of such information as well as the number of users that have been exposed to or clicked on the site.
Upon request, we will allow any user to "opt out" of further promotional contacts at any time.
How to correct your personal information or make a complaint
Additionally upon request, we will use reasonable efforts to allow users to update/correct personal information previously submitted which the user states is erroneous to the extent such activities will not compromise privacy or security interests. Also, upon a user's request, we will use commercially reasonable efforts to functionally delete the user and his or her personal information from its database; however, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions.
You can complain to us in writing about how we have handled your personal information and we will investigate your complaint.
Our obligations under the Privacy Act
Compliance with Australian Privacy Law including Privacy Act which sets out 13 Australian Privacy Principles (APPs) which regulate how we collect, hold, use and disclose your personal information, and how you may access and correct personal information we hold about you. We are legally bound by the APPs.
Collection of your personal & sensitive information
KNH does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the registration process for membership, program registrations and attendances.
Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties.
Further, notwithstanding any opt out of promotional information by the user, we reserve the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected.
We do reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and to inform funding bodies of such information as well as the number of users that have been exposed to or clicked on the site.
Upon request, we will allow any user to "opt out" of further promotional contacts at any time.
How to correct your personal information or make a complaint
Additionally upon request, we will use reasonable efforts to allow users to update/correct personal information previously submitted which the user states is erroneous to the extent such activities will not compromise privacy or security interests. Also, upon a user's request, we will use commercially reasonable efforts to functionally delete the user and his or her personal information from its database; however, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions.
You can complain to us in writing about how we have handled your personal information and we will investigate your complaint.
